As E-commerce manager you will be responsible for developing our online presence across both London properties.  You will analyse data, trends and customer behaviour to make strategic decisions regarding our online offering including on online travel agents and our own website. Ensuring all digital interactions are aligned with our brand values and vision, driving growth and overall customer experience. 

What you will do

• Develop and implement a comprehensive e-commerce strategy aligned with the overall business goals.
• Conduct market research to identify trends, competitor activities, and consumer behaviours in the online space.
• Develop direct and semi-direct online channels to check and to improve the Internet presence of the hotels.
• In collaboration with Marketing ensure an intuitive and seamless online experience, optimizing website design and functionality.
• Oversee the creation and management of product listings, ensuring accurate and compelling product information.
• Develop and execute online advertising campaigns to drive traffic and sales in line with marketing protocols. 
• Implement SEO strategies to improve the website’s visibility on search engines.
• Utilize social media channels for marketing purposes, engaging with the target audience and driving brand awareness.
• Focus on improving the overall customer journey from browsing to booking and pre-arrival

Who you are:

• A degree in eCommerce, Marketing, Business Administration, or a related field
• Experience in hotel sales, marketing, or eCommerce
• Strong understanding of e-commerce platforms, digital marketing strategies, and customer experience optimization
• Excellent analytical, communication, and project management skills
• Ability to interpret data and metrics to make informed decisions and optimize performance
• Proficiency in using CRM systems to manage customer relationships
• Strong problem-solving skills and the ability to think critically

As E-commerce manager you will be responsible for developing our online presence across both London properties.  You will analyse data, trends and customer behaviour to make strategic decisions regarding our online offering including on online travel agents and our own website. Ensuring all digital interactions are aligned with our brand values and vision, driving growth and overall customer experience. 

What you will do

• Develop and implement a comprehensive e-commerce strategy aligned with the overall business goals.
• Conduct market research to identify trends, competitor activities, and consumer behaviours in the online space.
• Develop direct and semi-direct online channels to check and to improve the Internet presence of the hotels.
• In collaboration with Marketing ensure an intuitive and seamless online experience, optimizing website design and functionality.
• Oversee the creation and management of product listings, ensuring accurate and compelling product information.
• Develop and execute online advertising campaigns to drive traffic and sales in line with marketing protocols. 
• Implement SEO strategies to improve the website’s visibility on search engines.
• Utilize social media channels for marketing purposes, engaging with the target audience and driving brand awareness.
• Focus on improving the overall customer journey from browsing to booking and pre-arrival

Who you are:

• A degree in eCommerce, Marketing, Business Administration, or a related field
• Experience in hotel sales, marketing, or eCommerce
• Strong understanding of e-commerce platforms, digital marketing strategies, and customer experience optimization
• Excellent analytical, communication, and project management skills
• Ability to interpret data and metrics to make informed decisions and optimize performance
• Proficiency in using CRM systems to manage customer relationships
• Strong problem-solving skills and the ability to think critically