Zedwell Capsule Hostel is an exciting, modern, and innovative project in the heart of Piccadilly Circus, offering guests a unique and restful stay. With 990 capsules and direct Underground access, it provides a distinctive accommodation experience in central London.

We are seeking a passionate and hands-on Reception Manager to lead our front desk operations, ensuring an exceptional guest experience and seamless daily operations. The ideal candidate will have strong leadership skills, operational expertise, and a commitment to delivering outstanding customer service in a fast-paced environment.

The Role

As Reception Manager, you will oversee all aspects of front desk operations, ensuring a welcoming, efficient, and high-quality experience for every guest. From team leadership and training to guest satisfaction and operational excellence, you will play a key role in shaping the success of Zedwell Capsule Hostel.

Key Responsibilities

• Team Leadership – Recruit, train, and manage the reception team.
• Guest Experience – Oversee check-ins, handle inquiries, and resolve issues.
• Operations Management – Manage reservations, payments, and front desk efficiency.
• Technology & Systems – Optimize PMS and streamline processes.
• Sales & Revenue – Identify upselling opportunities and improve guest experience.
• Compliance – Ensure health & safety standards are met.

What We’re Looking For

• Experience as a Reception Manager/Front Office Manager in a hotel or hostel.
• Strong leadership, problem-solving, and organisational skills.
• Passion for hospitality and delivering top-tier guest experiences.
• Proficiency in reservations, PMS, and front desk operations.

Why Join Us?

• Be part of an exciting and growing hospitality brand.
• Lead a dynamic team in a high-tech accommodation setting.
• Career growth and development opportunities.

If you're a motivated hospitality professional, we’d love to hear from you!

Zedwell Capsule Hostel is an exciting, modern, and innovative project in the heart of Piccadilly Circus, offering guests a unique and restful stay. With 990 capsules and direct Underground access, it provides a distinctive accommodation experience in central London.

We are seeking a passionate and hands-on Reception Manager to lead our front desk operations, ensuring an exceptional guest experience and seamless daily operations. The ideal candidate will have strong leadership skills, operational expertise, and a commitment to delivering outstanding customer service in a fast-paced environment.

The Role

As Reception Manager, you will oversee all aspects of front desk operations, ensuring a welcoming, efficient, and high-quality experience for every guest. From team leadership and training to guest satisfaction and operational excellence, you will play a key role in shaping the success of Zedwell Capsule Hostel.

Key Responsibilities

• Team Leadership – Recruit, train, and manage the reception team.
• Guest Experience – Oversee check-ins, handle inquiries, and resolve issues.
• Operations Management – Manage reservations, payments, and front desk efficiency.
• Technology & Systems – Optimize PMS and streamline processes.
• Sales & Revenue – Identify upselling opportunities and improve guest experience.
• Compliance – Ensure health & safety standards are met.

What We’re Looking For

• Experience as a Reception Manager/Front Office Manager in a hotel or hostel.
• Strong leadership, problem-solving, and organisational skills.
• Passion for hospitality and delivering top-tier guest experiences.
• Proficiency in reservations, PMS, and front desk operations.

Why Join Us?

• Be part of an exciting and growing hospitality brand.
• Lead a dynamic team in a high-tech accommodation setting.
• Career growth and development opportunities.

If you're a motivated hospitality professional, we’d love to hear from you!