About Us

Bedford Lodge Hotel & Spa is a luxury, four AA red star guest destination nestled in Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa retains the charm and character of a Georgian country house, yet offers the very best in modern comfort, cuisine, hospitality and luxury.

The Position

Supporting the Conference and Events Operations Manager and deputise in their absence, you will oversee a team of like-minded individuals whilst being committed to leading by example, motivating others, and providing exemplary customer service.

You will support the conference & events team in an operational and managerial capacity, ensuring that conference rooms are set up as required, that guests are welcomed to the venue as well as being the first port of call on the day.  You’ll need to have experience motivating a team within the hospitality industry, be highly conscientious and be ready to hit the ground running.

We are looking for someone to commence this role towards the end of June 2025.

The Team

Our Conference & Events team provide the highest levels of service and hospitality to our corporate and private guests.  With six stylish state-of-the-art dedicated conference and event rooms – we are a preferred and popular venue for conferences, training events, business seminars, weddings, and birthday celebrations.  Whatever the event our team provides an efficient, attentive, and friendly service.

About You

You will have proven hospitality experience, ideally from a Hotel or Conference facility. You will be highly organised and focussed on delivering our high standards of service. You will be proactive, enthusiastic and motivated to work with all departments within the Hotel to ensure the smooth running of our Conference & Events facility.

• A proven hospitality professional ideally in a similar role within a hotel, or events facility.
• Excellent customer service experience, organisational and communication skills.
• Ability to supervise a wide variety of events with a proactive and positive attitude
• You will have strong leadership skills, leading by example with the ability to maintain consistency of service through support with training and motivating the team.
• Ensure effective high standards of employee compliance and operational standards to a 4 Red Star level are maintained.
• Ability to liaise with the reception team with restaurant bookings and the kitchens as required
• Administrative skills with an eye for detail
• Knowledge of Microsoft software, Opera and Zonal till systems advantageous
• You will be immaculately presented with an approachable and friendly personality.

Why Join our Team

A privately owned, independent Hotel we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team.

We are all exceptionally proud to work here and of the work that we do.  Would you like to join a great team and feel the same?

What We Offer

• Free staff meals whilst at work
• Employee Assistance Programme (Hospitality Action)
• Paid breaks
• An extra day of leave for your birthday
• Complimentary membership of The Health & Fitness Club
• 50% food discount within our Restaurant
• 20% discount on treatments within The Spa at Bedford Lodge
• Discounted accommodation rates
• Discounted hotel stays across the Pride of Britain hotel group
• Option to purchase wine at cost price
• Reward & recognition scheme
• Long service awards
• Generous 'Refer a Friend' scheme
• Industry relevant training, appropriate for your position / profession

About Us

Bedford Lodge Hotel & Spa is a luxury, four AA red star guest destination nestled in Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa retains the charm and character of a Georgian country house, yet offers the very best in modern comfort, cuisine, hospitality and luxury.

The Position

Supporting the Conference and Events Operations Manager and deputise in their absence, you will oversee a team of like-minded individuals whilst being committed to leading by example, motivating others, and providing exemplary customer service.

You will support the conference & events team in an operational and managerial capacity, ensuring that conference rooms are set up as required, that guests are welcomed to the venue as well as being the first port of call on the day.  You’ll need to have experience motivating a team within the hospitality industry, be highly conscientious and be ready to hit the ground running.

We are looking for someone to commence this role towards the end of June 2025.

The Team

Our Conference & Events team provide the highest levels of service and hospitality to our corporate and private guests.  With six stylish state-of-the-art dedicated conference and event rooms – we are a preferred and popular venue for conferences, training events, business seminars, weddings, and birthday celebrations.  Whatever the event our team provides an efficient, attentive, and friendly service.

About You

You will have proven hospitality experience, ideally from a Hotel or Conference facility. You will be highly organised and focussed on delivering our high standards of service. You will be proactive, enthusiastic and motivated to work with all departments within the Hotel to ensure the smooth running of our Conference & Events facility.

• A proven hospitality professional ideally in a similar role within a hotel, or events facility.
• Excellent customer service experience, organisational and communication skills.
• Ability to supervise a wide variety of events with a proactive and positive attitude
• You will have strong leadership skills, leading by example with the ability to maintain consistency of service through support with training and motivating the team.
• Ensure effective high standards of employee compliance and operational standards to a 4 Red Star level are maintained.
• Ability to liaise with the reception team with restaurant bookings and the kitchens as required
• Administrative skills with an eye for detail
• Knowledge of Microsoft software, Opera and Zonal till systems advantageous
• You will be immaculately presented with an approachable and friendly personality.

Why Join our Team

A privately owned, independent Hotel we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team.

We are all exceptionally proud to work here and of the work that we do.  Would you like to join a great team and feel the same?

What We Offer

• Free staff meals whilst at work
• Employee Assistance Programme (Hospitality Action)
• Paid breaks
• An extra day of leave for your birthday
• Complimentary membership of The Health & Fitness Club
• 50% food discount within our Restaurant
• 20% discount on treatments within The Spa at Bedford Lodge
• Discounted accommodation rates
• Discounted hotel stays across the Pride of Britain hotel group
• Option to purchase wine at cost price
• Reward & recognition scheme
• Long service awards
• Generous 'Refer a Friend' scheme
• Industry relevant training, appropriate for your position / profession