Job Title: Restaurant Waiter

Department: Coffee Room

Reports to: Robert Lyall

Company: The RAG – Army and Navy Club

Job Summary: We are looking for a friendly and efficient Restaurant Waiter to join our team at the Coffee Room. The ideal candidate will provide excellent customer service, ensure guest satisfaction, and contribute to a pleasant dining experience. This role requires strong communication skills, a positive attitude, and the ability to work well under pressure.

Key Responsibilities:

• Greet and seat guests in a welcoming and professional manner.
• Present menus, answer questions, and make recommendations on menu items.
• Take accurate food and beverage orders and relay them to the kitchen staff.
• Serve food and beverages promptly and efficiently.
• Ensure tables are set up correctly and maintain cleanliness throughout service.
• Handle customer inquiries, complaints, and feedback with a positive attitude.
• Process payments and provide accurate change and receipts.
• Assist in the preparation and clearing of tables.
• Collaborate with kitchen and other staff to ensure smooth service.
• Always follow the service journey and standard operating procedures
• Follow health and safety regulations and company policies.
• Adhere to the company uniform & grooming standards
• Demonstrate a full knowledge of every dish served in the Restaurant and to provide explanations as requested, including all allergen and dietary requirements
• Communicate all feedback from guests to the restaurant manager and to use this to improve service
• Maintain good communication between Kitchen/Restaurant and other departments on a daily basis with regards to specials, shortages and allergen information.
• To ensure that the Restaurant areas are maintained to a high standard of cleanliness and report any maintenance issues
• Work in other F&B departments when needed
• Follow any reasonable request from Management

Qualifications:

• Previous experience as a waiter or similar role is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle pressure.
• Strong attention to detail and organizational skills.
• Ability to work flexible hours, including evenings and occasional weekends
• A positive attitude and a passion for providing excellent customer service.
• Certification in food safety and handling is a plus.

Salary: To be discussed

Hours: 40 hours over 5 days (Mainly Monday to Friday)

• 2 split shifts per week depending on business and holidays.
• 1 straight shift per week depending on business and holidays.
• 2 half days (just lunch or dinner, not both) per week depending on business and holidays.
• Mainly Monday to Friday with occasional Saturday dinner or Sunday lunch.

Job Type: Full-time, Permanent

Benefits:

• Free meal on duty and full uniform provided
• Full training provided
• Weekly food tastings
• Generous workplace pension scheme
• Eye test vouchers
• Extra week of paid holiday over Christmas and New Year Eve (Club closed over festive period)
• Holidays 28 (Inc. of bank holidays)
• Employee recognition including long service awards, “Employee of the month” and Christmas Party
• Employee wellbeing services

·         £325 recommend a friend incentive

Job Title: Restaurant Waiter

Department: Coffee Room

Reports to: Robert Lyall

Company: The RAG – Army and Navy Club

Job Summary: We are looking for a friendly and efficient Restaurant Waiter to join our team at the Coffee Room. The ideal candidate will provide excellent customer service, ensure guest satisfaction, and contribute to a pleasant dining experience. This role requires strong communication skills, a positive attitude, and the ability to work well under pressure.

Key Responsibilities:

• Greet and seat guests in a welcoming and professional manner.
• Present menus, answer questions, and make recommendations on menu items.
• Take accurate food and beverage orders and relay them to the kitchen staff.
• Serve food and beverages promptly and efficiently.
• Ensure tables are set up correctly and maintain cleanliness throughout service.
• Handle customer inquiries, complaints, and feedback with a positive attitude.
• Process payments and provide accurate change and receipts.
• Assist in the preparation and clearing of tables.
• Collaborate with kitchen and other staff to ensure smooth service.
• Always follow the service journey and standard operating procedures
• Follow health and safety regulations and company policies.
• Adhere to the company uniform & grooming standards
• Demonstrate a full knowledge of every dish served in the Restaurant and to provide explanations as requested, including all allergen and dietary requirements
• Communicate all feedback from guests to the restaurant manager and to use this to improve service
• Maintain good communication between Kitchen/Restaurant and other departments on a daily basis with regards to specials, shortages and allergen information.
• To ensure that the Restaurant areas are maintained to a high standard of cleanliness and report any maintenance issues
• Work in other F&B departments when needed
• Follow any reasonable request from Management

Qualifications:

• Previous experience as a waiter or similar role is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle pressure.
• Strong attention to detail and organizational skills.
• Ability to work flexible hours, including evenings and occasional weekends
• A positive attitude and a passion for providing excellent customer service.
• Certification in food safety and handling is a plus.

Salary: To be discussed

Hours: 40 hours over 5 days (Mainly Monday to Friday)

• 2 split shifts per week depending on business and holidays.
• 1 straight shift per week depending on business and holidays.
• 2 half days (just lunch or dinner, not both) per week depending on business and holidays.
• Mainly Monday to Friday with occasional Saturday dinner or Sunday lunch.

Job Type: Full-time, Permanent

Benefits:

• Free meal on duty and full uniform provided
• Full training provided
• Weekly food tastings
• Generous workplace pension scheme
• Eye test vouchers
• Extra week of paid holiday over Christmas and New Year Eve (Club closed over festive period)
• Holidays 28 (Inc. of bank holidays)
• Employee recognition including long service awards, “Employee of the month” and Christmas Party
• Employee wellbeing services

·         £325 recommend a friend incentive