Incipio curates beautiful spaces with vibrant atmospheres for great times.

Vibrancy: the state of being full of energy and life

The Welfare Officer’s role is to work closely with the Management Team, on peak shifts, ensuring all guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported, any intoxicated guests are safely escorted from the venue, identifying and reporting drug use, supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on all Safety Security and Licensing activities. 

BENEFITS + BEST BITS

Mental Maintenance: Therapy for free

Referral Bonus: refer a friend and once they have passed their probation you receive a bonus

Length in service: earn additional holiday after 2 years continuous service

Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows 

Company awards to celebrate team and regular events

Incipio FC + Seasonal Socials

Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France)

Enhanced Maternity, Paternity and Adoption leave

50% discount for food and drink in all of our venues 

WHAT YOU’LL BE GETTING UP TO 

Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through: 

o   Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc)  

o   Unwanted attention  

o   Being left alone by friends / colleagues

o   Limited access to phones/ internet to book transport  

o   Showing signs of distress  

Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by SIA Door Supervisors. Ensure the guest involved is:  

o   Taken to the nominated welfare space, away from loud music and crowds 

o   Reunited with friends or colleagues 

o   Offered water  

o   Offered support in getting home (i.e. by booking a taxi, escorting them to local transport links etc) 

o   Able to leave the venue without risk of personal injury

Support the Manager on duty, SIA Door Supervisors and at times Canary Wharf Private Security during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required

Log all interventions of welfare in the ‘Welfare Log’ at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross referenced against all refusal of alcohol sales  

Who You Will Be:

·       Caring and empathetic

·       A great communicator

·       Have a calm head in what can be overwhelming situations

·       Someone with experience within late night bars / venues as either an operator or security

·       Strong spatial awareness

·       Friendly, approachable and helpful

·       Able to multitask

·       Be extremely reliable, trustworthy and have integrity 

Equal Opportunities Employers

Incipio Group are an equal opportunity employer and are committed to a fair recruitment process. We champion the diversity amongst our teams and encourage people of all backgrounds to apply.

We don’t require your name, age, ethnicity or gender to be on your CV to be considered for a role during the application process.

Incipio curates beautiful spaces with vibrant atmospheres for great times.

Vibrancy: the state of being full of energy and life

The Welfare Officer’s role is to work closely with the Management Team, on peak shifts, ensuring all guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported, any intoxicated guests are safely escorted from the venue, identifying and reporting drug use, supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on all Safety Security and Licensing activities. 

BENEFITS + BEST BITS

Mental Maintenance: Therapy for free

Referral Bonus: refer a friend and once they have passed their probation you receive a bonus

Length in service: earn additional holiday after 2 years continuous service

Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows 

Company awards to celebrate team and regular events

Incipio FC + Seasonal Socials

Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France)

Enhanced Maternity, Paternity and Adoption leave

50% discount for food and drink in all of our venues 

WHAT YOU’LL BE GETTING UP TO 

Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through: 

o   Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc)  

o   Unwanted attention  

o   Being left alone by friends / colleagues

o   Limited access to phones/ internet to book transport  

o   Showing signs of distress  

Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by SIA Door Supervisors. Ensure the guest involved is:  

o   Taken to the nominated welfare space, away from loud music and crowds 

o   Reunited with friends or colleagues 

o   Offered water  

o   Offered support in getting home (i.e. by booking a taxi, escorting them to local transport links etc) 

o   Able to leave the venue without risk of personal injury

Support the Manager on duty, SIA Door Supervisors and at times Canary Wharf Private Security during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required

Log all interventions of welfare in the ‘Welfare Log’ at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross referenced against all refusal of alcohol sales  

Who You Will Be:

·       Caring and empathetic

·       A great communicator

·       Have a calm head in what can be overwhelming situations

·       Someone with experience within late night bars / venues as either an operator or security

·       Strong spatial awareness

·       Friendly, approachable and helpful

·       Able to multitask

·       Be extremely reliable, trustworthy and have integrity 

Equal Opportunities Employers

Incipio Group are an equal opportunity employer and are committed to a fair recruitment process. We champion the diversity amongst our teams and encourage people of all backgrounds to apply.

We don’t require your name, age, ethnicity or gender to be on your CV to be considered for a role during the application process.