JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

A DAY IN THE LIFE OF A RECEPTION GUEST SERVICES ASSISTANT AT HOLIDAY INN EXPRESS BARROW

What you'll be doing...

Reporting to the Rooms Manager, you can expect your role to include:

• Varied 8 hour shifts, which include a mix of early shifts starting from 06:30 and late shifts starting from 14:30.
• Mainly working on the front desk communicating with guests on a daily basis.
• Assisting guests with checking in, checking out, inquires and requests.
• Some reservations and administrative work.
• Cross-trained to assist the F&B team on the bar and in the restaurant when needed.
• Ensure information is passed on and staff are kept well informed of the goings on in the hotel.
• Striving for operational excellence and meeting or surpassing set targets.
• Providing True Hospitality to all guests to ensure they have the best experience whilst staying at the hotel.
• Ensure IHG compliance (training provided) whilst working with the IHG Champions
• Cash handling and basic financial balancing.
• Work closely with the housekeeping department to ensure rooms are available when needed and guest expectations and requests are met.
• Work closely with the maintenance department to ensure rooms are available when needed and issues with rooms are dealt with in a timely manner.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Reception GSA, you will be someone that: 

• Has flexibility in working hours. You will be working varied shifts which also will include some weekends.
• Is reliable and punctual with a positive attitude
• Has hospitality or customer service experience
• Has basic computer skills with previous reception experience
• Has great initiative, strong attention to detail and who double checks everything
• Takes pride in their work and who pushes to ensure the job is done right
• Is not afraid to get stuck in and help where needed
• A desire to learn and improve as the business changes and evolves

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... 

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year
• Bonus incentives for excellent performance

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com. 

#LifeatRBH 

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

A DAY IN THE LIFE OF A RECEPTION GUEST SERVICES ASSISTANT AT HOLIDAY INN EXPRESS BARROW

What you'll be doing...

Reporting to the Rooms Manager, you can expect your role to include:

• Varied 8 hour shifts, which include a mix of early shifts starting from 06:30 and late shifts starting from 14:30.
• Mainly working on the front desk communicating with guests on a daily basis.
• Assisting guests with checking in, checking out, inquires and requests.
• Some reservations and administrative work.
• Cross-trained to assist the F&B team on the bar and in the restaurant when needed.
• Ensure information is passed on and staff are kept well informed of the goings on in the hotel.
• Striving for operational excellence and meeting or surpassing set targets.
• Providing True Hospitality to all guests to ensure they have the best experience whilst staying at the hotel.
• Ensure IHG compliance (training provided) whilst working with the IHG Champions
• Cash handling and basic financial balancing.
• Work closely with the housekeeping department to ensure rooms are available when needed and guest expectations and requests are met.
• Work closely with the maintenance department to ensure rooms are available when needed and issues with rooms are dealt with in a timely manner.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Reception GSA, you will be someone that: 

• Has flexibility in working hours. You will be working varied shifts which also will include some weekends.
• Is reliable and punctual with a positive attitude
• Has hospitality or customer service experience
• Has basic computer skills with previous reception experience
• Has great initiative, strong attention to detail and who double checks everything
• Takes pride in their work and who pushes to ensure the job is done right
• Is not afraid to get stuck in and help where needed
• A desire to learn and improve as the business changes and evolves

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... 

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year
• Bonus incentives for excellent performance

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com. 

#LifeatRBH