Role Overview: The Reception Team Leader follows all administrative functions given by the Front Office and assists Hotel guests whenever possible. They supervise the day to day operations on the reception and ensures that policies and procedures are followed, ensures every guest receives service that is consistent and in line with the COMO Metropolitan London mission statement.

What we will offer you: 

• Competitive salary of up to £32,560 per annum + service charge
• Employee rates for all COMO Hotels and Resorts properties worldwide
• 3 complimentary nights stay in any COMO Hotel or Resort Worldwide 
• Employee discounts on Nobu London
• Career development opportunities
• A lucrative bonus for introducing someone to any COMO property
• An exciting calendar of wellness and engagement activities
• Access to an Employee assistance programme; offering support and advice
• Free meals on duty
• 28 paid holidays per year, increasing with service
• Company Sick Pay 

What you will do: 

• To supervise the day to day operations on the reception and to ensure that policies and procedures are followed.
• Work towards departmental goals to meet the required targets for COMO club enrolments, upsell, LQA, online reputation and cross selling the spa and other hotel facilities
• Be completely knowledgeable of room types, sales types, guest types, VIP codes and room rates. Maintain an excellent knowledge of room lay outs and features.
• Lead by example in Guest Service Excellence: Demonstrate exceptional guest service and model LQA standard behaviour for the team, setting a high standard for guest interactions

Role Overview: The Reception Team Leader follows all administrative functions given by the Front Office and assists Hotel guests whenever possible. They supervise the day to day operations on the reception and ensures that policies and procedures are followed, ensures every guest receives service that is consistent and in line with the COMO Metropolitan London mission statement.

What we will offer you: 

• Competitive salary of up to £32,560 per annum + service charge
• Employee rates for all COMO Hotels and Resorts properties worldwide
• 3 complimentary nights stay in any COMO Hotel or Resort Worldwide 
• Employee discounts on Nobu London
• Career development opportunities
• A lucrative bonus for introducing someone to any COMO property
• An exciting calendar of wellness and engagement activities
• Access to an Employee assistance programme; offering support and advice
• Free meals on duty
• 28 paid holidays per year, increasing with service
• Company Sick Pay 

What you will do: 

• To supervise the day to day operations on the reception and to ensure that policies and procedures are followed.
• Work towards departmental goals to meet the required targets for COMO club enrolments, upsell, LQA, online reputation and cross selling the spa and other hotel facilities
• Be completely knowledgeable of room types, sales types, guest types, VIP codes and room rates. Maintain an excellent knowledge of room lay outs and features.
• Lead by example in Guest Service Excellence: Demonstrate exceptional guest service and model LQA standard behaviour for the team, setting a high standard for guest interactions