Receptionist

Salary: £23,809 per year 

Deadline to apply: 31/4/25

Hours per week: Full time shift pattern , early 7am-3pm, late 2pm-10pm

Here at The Mole Resort,  we have launched a brand new resort set in 125 acres of beautiful Devon countryside, jam-packed with delicious food and drink and a whole lot of exciting activities.

As a Resort Receptionist you will be responsible for assisting in providing a great customer journey from check in to check out.

 What will I be doing?

As a Receptionist at The Mole, you are the friendly face that will greet our guests and be attentive to their needs throughout their stay. Receptionists will also be required to answer internal and external phone calls in a professional and friendly manner as well as dealing with our guests on a day-to-day basis. Specifically, you will be responsible for performing the following tasks to the highest standards:

● Check our guest in and out in a professional, friendly manner.

● Deal with incoming and outgoing calls in a professional manner, recording and passing on messages as well as answering all emails

● Completing day to day office administrative tasks including hotel banking

● Friendly and professional customer service when dealing with guests

● Ensure workstation area is tidy and equipment is in working order

● Understand and comply with Health and Safety legislation, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.

 ● Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

 To successfully fill this role as Receptionist at the Mole Resort, you should maintain the attitude, behaviours, skills, and values that follow:

● Positive attitude and willingness to learn

● Good communication skills

● Commitment to delivering high levels of customer service

● A neat and tidy appearance

● Flexibility to respond to a range of different work situations

● Ability to work on your own or in a team  

Most of all you need to be fun and embrace our brand of fabulous stays and active days.

Although previous experience would be beneficial, it is not essential as full training will be provided.

What’s in it for me?

 There’s plenty of perks when it comes to joining the Mole Resorts team which include;

·        Competitive rates of pay, reviewed annually.

·        Discounts available across a range of quality products from supermarket shopping to wellington boots !

·        Local cinema and days out discounts.

·        Employee Assistance Programme to help with life’s challenges.

·        Complimentary use of spa facilities

·        Discount on food and drink on site

·        Restaurant and hotel discounts across the region.

·        Share of service charge

·        Staff fully equipped rest area with staff meals

·        Flexible working and shared holiday

·        Attentive onboarding programme

·        Fantastic discounts across L+R Hotels

We are in the process of building a team that we can develop through support and training to further your career, resulting in opportunities for progression in a fantastic location.

We value each and every staff member so please come and join us, who knows where it will take you?

Receptionist

Salary: £23,809 per year 

Deadline to apply: 31/4/25

Hours per week: Full time shift pattern , early 7am-3pm, late 2pm-10pm

Here at The Mole Resort,  we have launched a brand new resort set in 125 acres of beautiful Devon countryside, jam-packed with delicious food and drink and a whole lot of exciting activities.

As a Resort Receptionist you will be responsible for assisting in providing a great customer journey from check in to check out.

 What will I be doing?

As a Receptionist at The Mole, you are the friendly face that will greet our guests and be attentive to their needs throughout their stay. Receptionists will also be required to answer internal and external phone calls in a professional and friendly manner as well as dealing with our guests on a day-to-day basis. Specifically, you will be responsible for performing the following tasks to the highest standards:

● Check our guest in and out in a professional, friendly manner.

● Deal with incoming and outgoing calls in a professional manner, recording and passing on messages as well as answering all emails

● Completing day to day office administrative tasks including hotel banking

● Friendly and professional customer service when dealing with guests

● Ensure workstation area is tidy and equipment is in working order

● Understand and comply with Health and Safety legislation, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.

 ● Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

 To successfully fill this role as Receptionist at the Mole Resort, you should maintain the attitude, behaviours, skills, and values that follow:

● Positive attitude and willingness to learn

● Good communication skills

● Commitment to delivering high levels of customer service

● A neat and tidy appearance

● Flexibility to respond to a range of different work situations

● Ability to work on your own or in a team  

Most of all you need to be fun and embrace our brand of fabulous stays and active days.

Although previous experience would be beneficial, it is not essential as full training will be provided.

What’s in it for me?

 There’s plenty of perks when it comes to joining the Mole Resorts team which include;

·        Competitive rates of pay, reviewed annually.

·        Discounts available across a range of quality products from supermarket shopping to wellington boots !

·        Local cinema and days out discounts.

·        Employee Assistance Programme to help with life’s challenges.

·        Complimentary use of spa facilities

·        Discount on food and drink on site

·        Restaurant and hotel discounts across the region.

·        Share of service charge

·        Staff fully equipped rest area with staff meals

·        Flexible working and shared holiday

·        Attentive onboarding programme

·        Fantastic discounts across L+R Hotels

We are in the process of building a team that we can develop through support and training to further your career, resulting in opportunities for progression in a fantastic location.

We value each and every staff member so please come and join us, who knows where it will take you?