We are looking for a guest-orientated systematic leader with a very high sense of urgency and meticulous attention to detail, to manage our conferences and banquets on a day-to-day basis as Banqueting Manager.

Key responsibilities of the Banqueting Manager will include:

• Ensuring the beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop
• Ensuring end of service cash-ups and float management are completed in accordance with SOP
• Ensuring communication lines between yourself, the assistant banqueting manager, wedding coordinator and groups and events manager are open to ensure timely planning
• Ensuring a guest satisfaction check of every guest within the outlet are carried out; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis
• Ensuring monthly staff 1:1 and appraisals are completed in a timely manner and have regard for the development of individual employees in line with the goals of the business
• Ensuring the rostering of staff meets the operational needs of the business ensuring service standards are met while being cogniscent of the labour costs
• Ensure a motivated and driven team by instilling and upholding Red Carnation ethos
• Monitoring and analysing past business to produce a monthly forecast of future business
• Regular competitor comparative analysis – DCP, Weddings current trends etc.
• Ensure that all business units and departments are fully aware of conference and banqueting operations by ensuring the timely issuing of function sheets from the coordinating team
• Actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture of the coordinators to ensure an exceptional guest experience and the financial health of the business
• Ensure that all guest enquires are responded to within the response guidelines of Red Carnation Hotels
• Personally driving all on-the-job training within the department in line with the Hotel’s SST program requirements

The ideal candidate for the Banqueting Manager should:

• Have a Diploma in Hotel or Food & Beverage Management
• Have at least 4 years food and beverage service experience in a 4/5* Hotel Restaurant or Fine Dining Establishment; of which 2 years should be in a management role.
• Be computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
• Have experience at operator level of a Point of Sales System – exposure to Micros advantageous
• Have experience at operator level of a Stock Management System – exposure to FnBShop advantageous
• Have experience at operator level of a Accommodation Management System – exposure to Opera advantageous
• Be highly presentable
• Have solid English verbal and written communication skills
• Have had exposure and understanding of restaurant financials
• Have had exposure to Service Recovery
• Be able to work flexible hours, weekends and holidays

The Red Carnation Hotel Collection is a family owned hotel business renowned for providing the perfect opportunity to those who are looking for an exciting career, family feel and job security within the hospitality industry. We truly recognise that only through our people can we provide service to our guests, which is personal, memorable, imaginative and friendly.

NB: Preference will be given to employees from the designated groups with the provisions of employment equity act, no. 55 of 1998, sisa internal recruitment policy as well as units employment equity plans.

We are looking for a guest-orientated systematic leader with a very high sense of urgency and meticulous attention to detail, to manage our conferences and banquets on a day-to-day basis as Banqueting Manager.

Key responsibilities of the Banqueting Manager will include:

• Ensuring the beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop
• Ensuring end of service cash-ups and float management are completed in accordance with SOP
• Ensuring communication lines between yourself, the assistant banqueting manager, wedding coordinator and groups and events manager are open to ensure timely planning
• Ensuring a guest satisfaction check of every guest within the outlet are carried out; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis
• Ensuring monthly staff 1:1 and appraisals are completed in a timely manner and have regard for the development of individual employees in line with the goals of the business
• Ensuring the rostering of staff meets the operational needs of the business ensuring service standards are met while being cogniscent of the labour costs
• Ensure a motivated and driven team by instilling and upholding Red Carnation ethos
• Monitoring and analysing past business to produce a monthly forecast of future business
• Regular competitor comparative analysis – DCP, Weddings current trends etc.
• Ensure that all business units and departments are fully aware of conference and banqueting operations by ensuring the timely issuing of function sheets from the coordinating team
• Actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture of the coordinators to ensure an exceptional guest experience and the financial health of the business
• Ensure that all guest enquires are responded to within the response guidelines of Red Carnation Hotels
• Personally driving all on-the-job training within the department in line with the Hotel’s SST program requirements

The ideal candidate for the Banqueting Manager should:

• Have a Diploma in Hotel or Food & Beverage Management
• Have at least 4 years food and beverage service experience in a 4/5* Hotel Restaurant or Fine Dining Establishment; of which 2 years should be in a management role.
• Be computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
• Have experience at operator level of a Point of Sales System – exposure to Micros advantageous
• Have experience at operator level of a Stock Management System – exposure to FnBShop advantageous
• Have experience at operator level of a Accommodation Management System – exposure to Opera advantageous
• Be highly presentable
• Have solid English verbal and written communication skills
• Have had exposure and understanding of restaurant financials
• Have had exposure to Service Recovery
• Be able to work flexible hours, weekends and holidays

The Red Carnation Hotel Collection is a family owned hotel business renowned for providing the perfect opportunity to those who are looking for an exciting career, family feel and job security within the hospitality industry. We truly recognise that only through our people can we provide service to our guests, which is personal, memorable, imaginative and friendly.

NB: Preference will be given to employees from the designated groups with the provisions of employment equity act, no. 55 of 1998, sisa internal recruitment policy as well as units employment equity plans.