Role Description

Serving staff in the ICE BAR at a temporary event in Canary Wharf, serving festive drinks and entertaining customers; providing exceptional customer service and creating memorable experiences.

Zero Hour Contract, Flexible working hours, Weekend and evening work is required.

Event runs November to February

Essential Duties and Responsibilities

• Smiling and greeting customers on entry, ensuring a warm welcome and engaging with them throughout their visit in the ice bar.
• Working between the ice bar check in, cloakroom and ice bars.
• Promptly and efficiently serving drinks to customers at the bar.
• Explain the entertainment options available to customers inside the attraction.
• Maintain a clean and tidy service area including the bar and customer areas.
• Making sure there is always plenty of stock and glasses behind all bar areas.
• Preparing the ice molds.
• Upsell menu items to enhance the experience and increase sales.
• Monitor guest satisfaction throughout their visit, addressing any concerns promptly.
• Cut and prepare any garnishes required for drinks service.

Working in the ice bar will require significant lengths of time in a cold environment. Staff will be rotated on a regular basis.

Other Duties and Responsibilities

• Report to management on any issues or concerns.
• Gather feedback from customer experiences to improve the service offered.

Skills

Technical

• Previous Customer facing experience.
• Experience working in a Bar.
• Experience working in a Visitor Attraction is beneficial.
• Experience working in a fast paced, high volume environment.

Personal

• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team
• Ability to work independently and part of a large team.
• Excellent attention to detail.
• Ability to think on your feet and adapt.
• Confident communicator with excellent verbal and written English.

Role Description

Serving staff in the ICE BAR at a temporary event in Canary Wharf, serving festive drinks and entertaining customers; providing exceptional customer service and creating memorable experiences.

Zero Hour Contract, Flexible working hours, Weekend and evening work is required.

Event runs November to February

Essential Duties and Responsibilities

• Smiling and greeting customers on entry, ensuring a warm welcome and engaging with them throughout their visit in the ice bar.
• Working between the ice bar check in, cloakroom and ice bars.
• Promptly and efficiently serving drinks to customers at the bar.
• Explain the entertainment options available to customers inside the attraction.
• Maintain a clean and tidy service area including the bar and customer areas.
• Making sure there is always plenty of stock and glasses behind all bar areas.
• Preparing the ice molds.
• Upsell menu items to enhance the experience and increase sales.
• Monitor guest satisfaction throughout their visit, addressing any concerns promptly.
• Cut and prepare any garnishes required for drinks service.

Working in the ice bar will require significant lengths of time in a cold environment. Staff will be rotated on a regular basis.

Other Duties and Responsibilities

• Report to management on any issues or concerns.
• Gather feedback from customer experiences to improve the service offered.

Skills

Technical

• Previous Customer facing experience.
• Experience working in a Bar.
• Experience working in a Visitor Attraction is beneficial.
• Experience working in a fast paced, high volume environment.

Personal

• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team
• Ability to work independently and part of a large team.
• Excellent attention to detail.
• Ability to think on your feet and adapt.
• Confident communicator with excellent verbal and written English.