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Lodging Reservation Specialist
YC Residential Services
Lodging Reservation Specialist
YC Residential Services
Full Time
Seasonal
1
Year
Experience
To be discussed
Lodging Reservation Specialist
YC Residential Services
Full Time
Seasonal
1
Year
Experience
To be discussed
Skills
Customer Service
Job description
The purpose of the Lodging Reservations Specialist is to work alongside the leadership team and colleagues of Residential Services to consistently manage and audit the Lodging System and rental home contracts while disseminate Lodging information within the Residential Services Department.
Major Responsibilities:
• Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment
• Manage and Produce Rental Home Program Contracts to communicate Property Owners
• Maintain and Input all Reservations for Property Management and Rental Home Program in Lodging System
• Maintain and Input all guest preferences in Lodging System as well as audit for consistent communication
• Utilize and Create CRM (Customer Relationship Management) procedures and communication
• Audit and track Housekeeping for Rental Home Program
• Maintain and Audit Property Database communications
• Manage and execute purchasing for Office Supplies within Residential Services
• Create and distribute weekly Occupancy and Performance Reports
• Audit and communicate Sales Transactions for new Property additions and Property Ownership Transfers
• Oversee and ensure proper execution of Nightly Audit procedures
Other Duties and Responsibilities:
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
The purpose of the Lodging Reservations Specialist is to work alongside the leadership team and colleagues of Residential Services to consistently manage and audit the Lodging System and rental home contracts while disseminate Lodging information within the Residential Services Department.
Major Responsibilities:
• Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment
• Manage and Produce Rental Home Program Contracts to communicate Property Owners
• Maintain and Input all Reservations for Property Management and Rental Home Program in Lodging System
• Maintain and Input all guest preferences in Lodging System as well as audit for consistent communication
• Utilize and Create CRM (Customer Relationship Management) procedures and communication
• Audit and track Housekeeping for Rental Home Program
• Maintain and Audit Property Database communications
• Manage and execute purchasing for Office Supplies within Residential Services
• Create and distribute weekly Occupancy and Performance Reports
• Audit and communicate Sales Transactions for new Property additions and Property Ownership Transfers
• Oversee and ensure proper execution of Nightly Audit procedures
Other Duties and Responsibilities:
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Lodging Reservation Specialist
Full Time
Seasonal
1
Year
Experience
To be discussed
Skills
Customer Service
1 Yellowstone Club Trail, Big Sky, MT 59716, USA